Frequently Asked Questions
Everything you need to know about your Bassike experience.
What is the standard shipping timeframe?
We offer express shipping on all orders. Domestic orders typically arrive within 1-3 business days, while international shipping can take 5-10 business days depending on the destination.
How do I initiate a return or exchange?
You can return full-priced items within 14 days of delivery. Items must be in original condition with tags attached. Please visit our online returns portal to generate your shipping label.
Where are Bassike garments produced?
We are committed to local manufacturing; over 90% of our collection is sustainably made in Australia, ensuring high-quality craftsmanship and ethical production standards.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and interest-free installments via Afterpay.
How should I care for my organic cotton jersey pieces?
To maintain the longevity of our signature organic cotton, we recommend a cold gentle machine wash with like colors and drying flat in the shade. Avoid tumble drying to prevent shrinkage.
Can I modify or cancel my order after it has been placed?
Once an order is confirmed, it is processed quickly by our warehouse team. Please contact our customer care team immediately, and we will do our best to accommodate changes if the order has not yet been dispatched.